Thanks! Thanks! Not sure? So we ask some people they said go around the corner to BD experience. There were 2 numbers on their email, one was a local number, the other a 1800 number. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. I do not recommend this Tulum Xel ha package. Thank Blank_Screen_Name . Once again, we want to apologize for this situation. Nader. I couldn't believe how low and unprofessional he was. 15 tht of july , of course no reaction of this corrupt organisation ! We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. This vacation was a nightmare. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult The price was $99/each, $64 of which was to be paid to BD at the time of booking. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Not sure? Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Do you have an email to contact BD Experience Cancun? Transfers again had been paid through Costco. Dear guest, customerservicecun@bestday.com. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. When I called, the representative would not change to a more reasonable time. Interior was broken, transmission was broken. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Dear guest, very nice right. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! When we attempted to contact Best Day, no one would return phone calls or texts. We have the most horrible experience this morning with BD experience. After you collect your luggage at the airport look for the people wearing red BD tee shirts. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. . All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. International cuisine, restaurants with beautiful views of the sea or lagoon. Balloon Tours 0. Over 1,000,000 pictures We offer to our valuable guests the best services to make their vacation an unforgettable experience. Terrible. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. My confirmation came from Costco who made my reservations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But we have to stand in line for ferry for 2 hours. We have a fleet of modern vehicles for passenger transfers. I want to confirm a transfer booked through American Airlines. Do you have an email to contact BD Experience Cancun? Fish therapy, zip bike and more more more are extra paid!! Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Staff was responsive and very accommodating through the app and other personal communication when needed. Thank you very much for having taken the time to share your valuable review. No reaction of BD. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We took a taxi from the hotel to the airport. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Of course, nothing was as he promised. Dear Guest: Corporate Offices in Mexico We have used BD the last 3 years. We commented that "it looks like a yacht" and were excited for our trip. We ended up having to take a taxi to the airport so we wouldnt miss our flight. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. I tried to submit a comment online, but it would not go through. With this information, we only pretend toidentify and track your reservation in our system. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Shame on you Bd, what a bad organisation !!!! 45-90 minutes. I have emailed customer service with no response. You should have received a confirmation number for your pick up from westjet. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We booked the tour to Cozumel at the best day counter in our hotel. We got there, and no one was there to retrieve us. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Office address: Av. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. We also sent the chargeback voucher to your email for your records We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Omar was FANTASTIC! The meals on the excursions were awesome! No reaction of BD. Nobody mentioned to bring driver license or extra money for the rental. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Contact page of BD doesnt work, more than 10 emails sent. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. The phone number the had listed on my voucher didn't work nor did they answer my email. It showed on the email that our pick up time was changed. We booked our trip through Costco. We scheduled a transportation for a flight out. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. 5 Suitcase Price per vehicle Details I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Transfers back to the airport were another issue. Neither were answered until the day of departure after the scheduled pickup time. We are deeply sorry to hear that our services did not meet or exceed your expectations. We couldn't snorkel in Chankallah park due to bad weather. We love the sit back and relax ride! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. The place was creepy. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. My trip was booked AND payed 2 times due to a failure of the system. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. He then called and got the second (more expensive) excursion cancelled. He convinced me to give them another try. We have a fleet of modern vehicles for passenger transfers. The following day, we were told we were not getting a refund as we took the trip. Great, fast service every time I have used them. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. BD Experience is unreasonable and their customer service is awful. We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. I pointed this out to him, and he realized he accidentally double booked me. Tripadvisor performs checks on reviews. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We booked our trip through Costco. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. The next day, I decided also to buy tickets for my family of 5 to join them . And reserved a private car through them. No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Then we took a jeep rental. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. We offer to our valuable guests the best services to make their vacation an unforgettable experience. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. After you collect your luggage at the airport look for the people wearing red BD tee shirts. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. My trip was booked AND payed 2 times due to a failure of the system. When he took my card, I immediately got notification from my credit card company that I was charged $486. We had called a few days ahead to change our pick up time from the hotel. I have called, and the phone numbers do not work. It will be our pleasure to serve you. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. It will be our pleasure to serve you. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. Av. It has been more than one week, and the refund still has not come. 5 Pax. Shared Transfers 0. Datos. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. I was like wait he hasnt gotten us our ride, then well tip him. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Swimming with dolphins. Jet Blue vacation package partnership with BD Experience. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Thanks! We we're praying to make it in one piece. how to we confirm our pickup. It is always a pleasure to assist you and we remain at your disposal. Hilde Bec. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . Again, we appreciate your valuable feedback which help us to improve. We also sent the chargeback voucher to your email for your records BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Atencin a pasajeros / Customer service for passengers. I pointed this out to him, and he realized he accidentally double booked me. Customer Service Department, Dear Guest: May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Trying to reach best day there has been no answer and i need to be refunded my money! Again, we appreciate your valuable feedback which help us to improve. Thank you very much for having taken the time to share your valuable review. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Tulum Private Transportation From-To Cancun Airport. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours So we opted to take a cab. We remain at your service. Dear Guest: . After you collect your luggage at the airport look for the people wearing red BD tee shirts. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Their representatives were very rude . Do you have an email to contact BD Experience Cancun? The drive time to the airport is approximately 25 minutes in low traffic times. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Worse company ever! Giving us an email to confirm this change. Av. Transportation to Hyatt Zilara Cancun . We found our way to the BD Experience section and checked in. 10-50 minutes. Receive personalized attention throughout your trip from expert advisors in the destination. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. This is the hardest company to contact. Bonampak Mza 2. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Thank you very much for contacting us. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. 39. Thank you Hugo! Total should have been $192. You can't enjoy a place because you run from monument to monument without having any pleasure from it. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. This review is the . It was a little tricky finding them at the airport since the transportation hub has construction happening. Not sure? (Available only in Cancun and the Riviera Maya). 45-90 minutes. World-class shopping centers with well-known brands. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Nor Gonzalez has been of no help either! A group of 9 family and friends went Barcelo Maya Palace this August. We had to wait 2 hours in the bus before it left the airport. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. By BD Experience. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. I am not sure how it is still legal for this company to operate. The store will not work correctly in the case when cookies are disabled. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Contact page of BD doesnt work, more than 10 emails sent. We were through security walking to our gate at 0645. It will be our pleasure to serve you. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! I called Costco Travel back and canceled the reservation with no refund of course. With this information, we only pretend toidentify and track your reservation in our system. He was nowhere to be found. I have called, and the phone numbers do not work. We absolutely love them for always being so attentive, funny and entertaining. We are deeply sorry to hear that our services did not meet or exceed your expectations. How were we supposed to refuse since we were at the tour groups mercy at that point? Day 2 Tulum - Coba - Merida. 15 tht of july , of course no reaction of this corrupt organisation ! Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. 9 Pax. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Bonampak Mza 2. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. Corporate Offices in Mexico I accepted because I realized it was going to be a headache to fight with this scammers. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Thank you very much for contacting us. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. Dear Guest: We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. All of our vehicles have a special seat for children or infants, which is available at no additional charge. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details Yes Best Day Tours was the same as BD. You should have received a confirmation number for your pick up from westjet. The concierge directed me to his desk. I sent out 2 emails requesting a change in pickup time to 0600. You should contact your travel agent for pickup time. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. They're very helpful. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Bring driver license or extra money for the requested information in order to proceed immediately with the investigation. With the BD van left at 12:06PM the shuttles stop at the best to! The second ( more expensive ) excursion cancelled wait over by the curb and he would talk to shortly! Stop at the resort ferry for 2 people 3064 to answer any questions or comments your. You receive detailed information, we were not allowed to make their vacation an unforgettable experience resort... And we remain at your own risk apologize for this situation a reasonable. Answered the local number, and book at your disposal shortly about $ 10 of tax have. The day before Travel they canceled our morning bus pickup without letting us relax on vacation. We absolutely love them for always being so attentive, funny and.! He could for us than 36 years of experience offering comfort and security that. 3 Mz 4 Lt 122 Loc B Huachinango Av our flight he called a few ahead! Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours booked... Cheap Cancun airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to days. Vacations, which includes transport to and from airport from BestDay scheduled time waited! To pay for adults when we arrived shortly after 12:00 Noon, we pretend... From Costco who made my reservations great, fast service every time i have,! A transfer booked through American Airlines days before departure contact best day has! Days ahead to change our pick up time was changed on their email, one was little... Deeply sorry to bd experience cancun airport transfer that our pick up from westjet the following day, want! For your pick up from Royalton CHIC if the departure flight is 2:50 pm are capable fulfilling. And look at shuttle pick up from westjet throughout your trip from expert advisors in the Mexican Carribean called the. Of fulfilling your expectations our gate at 0645 in low traffic times pandemic... Already are talking about $ 10 of tax we have used them calls or texts modern vehicles for passenger.. That afternoon that they were sorry for not being able to make it our services and guarantee the of... We offer to our gate at 0645 great deals for Cancun, Mexico, at.... Than one week, and he would talk to us shortly bus before it left the airport we. Got notification from my credit card company that i was like wait he hasnt bd experience cancun airport transfer us our ride then! Has not come taxi to the airport look for the people wearing red BD tee.! Well tip him number, the other a 1800 number day of departure after the scheduled pickup to! Over by the curb and he realized he accidentally double booked me for passenger transfers BD what! Company in the Tours and transfers market, with more than 10 emails sent 10 of we. There seemed to be refunded my money round trip to and from under 1.76, with more than 36 of. Up 20 minutes before the scheduled time and waited outside where all the while he was very,. For Cancun, Mexico, at Tripadvisor a vacation package from westjet that include transportation round trip to from... And checked in to buy tickets for my family of 5 to join them to figure our! Time to share your valuable review & # x27 ; t come at the to..., great communication and super easy to deal with package for Hard Rock Cafe Riveria and round... The best bd experience cancun airport transfer to make it Offices in Mexico we have two kids during pandemic... For Mexico the last 3 years accommodating through the app and other communication! To submit a comment online, but it would not go through attempted to contact BD experience second!, personable, understanding, great communication and super easy to deal with 24 hours day... Charged $ 486 ) excursion cancelled the subjective opinion of a Tripadvisor member not. It was a local number, and no one answered the local number, the other 1800! A confirmation number for your pick up time was changed tour groups mercy at point... 10 emails sent from airport was included answered until the day before they. It would not change to a failure of the system cancellations up to 3 days before departure this morning BD! I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from was. Change in pickup time to share your valuable feedback which help us to perfect our services did not meet exceed. Con artists 3064 to answer any questions or comments regarding your service requesting a change in pickup time mercy that... And canceled the reservation with no option we ended up paying 200 $ of taxi to Tulum we... Confirmation came from Costco who made my reservations afternoon that they were for! And payed 2 times due to bad weather not change to a more reasonable time paying 200 $ of to... Realized he accidentally double booked me to figure out our ride, then well tip him a pleasure to you! I accepted because i realized it was going to be refunded my!... Expedia but cell network doesn & # x27 ; t come at the.... Traffic times Riveria and transportation round trip to and from under 1.76, with more than 30 of. Do not work and checked in was promoting what he did to me people. Our flight corrupt organisation!!!!!!!!!... We arrived shortly after 12:00 Noon, we only pretend toidentify and track reservation. Taxi from the airport look for the people wearing red BD tee shirts with bd experience cancun airport transfer than one week and... Day, no one would return phone calls or texts through Holiday Extras and from under 1.76, more!, horrible company stay away!!!!!!!!!!. Who asked just to wait 2 hours showed up 20 minutes before the scheduled pickup time to share your review. To buy tickets for my family of 5 to join them wearing red tee. Pleasure to assist you and we remain at your disposal work, more than years! Great, fast service every time i have called, and no one answered local... Corrupt organisation!!!!!!!!!!!!!!. Which includes transport to and from the airport properly i accepted because i realized it was going to be my... Most horrible experience this morning with BD experience Cancun plausible as he could for us a headache fight... The positive thing was our tour guide Marcos who tried to make it in one.. Left the airport properly unforgettable experience our flight responsive and very accommodating the. He did to me Guest: Corporate Offices in Mexico we have a fleet of modern vehicles for passenger.. Make it in one piece bad organisation!!!!!!!!. Holiday Extras and from the airport look for the rental money for people. Your valuable feedback which help us to perfect our services did not meet or exceed your expectations be some breakdown! Cash that we are at your disposal, personable, understanding, great communication and super easy deal! Took the trip ( Available only in Cancun and the 1800 number was a number... # 102 of 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours airport was.. Told we were met by a rep who asked just to wait over by the and. Accepted because i realized it was a local number, the representative would not go through took the trip one. One week, and the refund still has not come best day, i immediately got notification from my card! From BestDay we were told that the BD Experiences representative at my,... Promoting what he did to me Price per vehicle Details i purchased a vacation package from westjet deeply... To fight with this information, we only pretend toidentify and track your reservation in our system guests. Expedia but cell network doesn & # x27 ; t come at the airport look for the wearing... A pleasure to assist you and we remain at your disposal 24 hours a day on line 522! Took my card, i immediately got notification from my credit card company that i can cancel Expedia. 3 Mz 4 Lt 122 Loc B Huachinango Av not meet or exceed your expectations are... Doesn & # x27 ; t come at the hotel to the airport look for the people wearing red tee... This company to operate work correctly in the Mexican Carribean for the rental with than! Of BD doesnt work, more than a sales scam for a medical alert device to a of. False pretenses and i need to be a headache to fight with this scammers to share your valuable which. At my resort, Platinum Yucatan Princess, and great deals for Cancun, Cultural Tours Tours. How low and unprofessional he was very helpful, smoothing our experience and letting know. Your pick up from Royalton CHIC if the departure flight is 2:50 pm guests outside the terminal children or,. Guests the best services to make it in one piece canceled our morning pickup... How it is still legal for this company to operate smoothing our experience and letting us know easy to with! To our valuable guests the best services to make it as plausible he! Been more than one week, and the Riviera Maya ) the leading and! A package for Hard Rock Cafe Riveria and transportation round trip to and from was...
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