The member of staff dealing with my problem was very good. Plus special offers on kids meals are available on all crossings. Sit back and relax while we do the work. View more details. I have emailed on the 28th May - no reply. Brittany Ferries not playing ball. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Would have given 5* if the price had decreased. Get inspiration, tips And holiday competitions straight to your inbox! The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. As always, the food will be great and the company will be awesome. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Date of experience: January 02, 2023 We understand the frustration caused and we are doing all we can to improve this service. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Kind regardsAlison. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Travel and Tourism. These tickets require a 25% deposit at the time of booking. This can be frustrating, since sometimes your plans change for reasons you can't control. Some of the add-ons on this site are powered by. Lets see whether you can make amendments to your tickets or not. How is one supposed to contact this company? I booked flexi tickets with BF last year. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Slept well on journey - beds very comfortable! 50% of booking value as cancellation fee. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Would not refund difference or apply to my booking when I phoned. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. You cannot cancel partially used tickets. But what annoys me is having altered your crossing if you need to . If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Checking in, restaurant,cabins. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. or re book on other date ,,or tell them my situation ,,,thanks in advance. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Very disappointed about lack of inclusion of evening meal and breakfast. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? We have booked a return ferry crossing to Santander on a flexi ticket. Get inspiration, tips and holiday competitions straight to your inbox! DoNotPay's Chargebacks product offers a fast, easy and successful solution. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Lets hope that the few problems with the ship are ironed out the experience will then be perfect! I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Overall this was a much better Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Refunds will be issued within seven days. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . This email was sent January 10, 2023 3:49pm. Three weeks on and I still haven't managed to speak to somebody. Flexi Useful1. The shop was small but ok. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. A great accolade and one thats a particular honour, as it was voted for by passengers. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Disgraceful, unconscionable, uncaring and . I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. I see you have - once again - amended your booking forms. We have helped over 300,000 people with their problems. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Dear Dean, Thank you for taking the time to write a 4* review. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. However, what that means for passengers is greater confidence all round. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Review. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Thank you Jude. Brittany Ferries . Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Like railways, water ferries are a popular method to travel between different European countries. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Is that right or am I reading it wrong? Please accept our apologies that the dining did not come up to the required standard. I am not complaining about the crossing or the staff on board. Standard tickets are non-refundable within 15 days of your outbound travel date. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. . Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. . You just know when you book tickets that youre in safe hands. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Back to driving thru France to Spain. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Check out what 17,513 people have . Ouistreham to Portsmouth. Important . Fees are in addition to any price increase that may apply. Realted:- Premier Inn Cancellation Policy. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Economy tickets are non-refundable, so you won't be able to get a refund. The fastest way to amend or cancel your booking is through the online booking system. It has been 4 weeks since my first email. We understand that this is not the service that our customers have come to expect, so I do apologise. Would have liked a smoothie or ginger beer. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Hmm. Also purchased flexi ticket six days later you gave free upgrade when booking. Fees are in addition to any price increase that may apply. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Whethe Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Brittany Ferries also charges cancellation fees on its tickets. 2023 Trustpilot A/S. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . I appreciate that they are extremely busy atm , but find this unacceptable. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Im starting to wonder? Exp. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Have a Flexi ticket booked for end July and need to amend. Carpet wasn't vacuumed. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Copyright 2022. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Trains to Belfast. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Just awful. So if you want instant authenticity the moment you arrive in France, youll find it here. No doubt I'll be told to claim on my insurance again! Revenue impacts the experiences featured on this page. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. We also ensure all reviews are published without moderation. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Ventouris Ferries: save on your 2023 sailings. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. But thats far from all thats brilliant for families with Brittany Ferries in 2023. You will get your refund after your cancellation fees are deducted. OP. Adria Coral 600SL. Much better. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Remaining balance due at least 60 days before travel date. It hadn't been cleaned. . Only given 3*. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. 20/20 per amendment within 4 hours and after outward sailing : . Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. It's just all a little confused (as are the ticket options). Companies can ask for reviews via automatic invitations. 52,385. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Tripadvisor LLC get in contact with Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in.. 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